Our COVID-19 Protocols

Our COVID-19 Protocols

Prescription Medicine/Food Pickup

  • Until further notice, we are asking that you call in or email all prescription requests.
  • Allow 24 hours for prescriptions/food to be approved by technicians.
  • Once your medication is filled, one of our receptionists will call to let you know it is ready and collect payment over the phone.
  • There are two options for medication pickup:
    • When you get to the hospital we will place the medication in a bin outside our front door.
    • We do have FREE delivery (within 48 hours of medication approval) available for those who do not feel comfortable coming into the building. (You must live with 15 minutes of the hospital and we will call when the medication is left on your porch.)

Appointments

  • Please call the office upon arrival. (Do not come into the building.)
  • Our receptionist will confirm what your pet is here for and then a Doctor or Technician will get on the phone to get history and discuss questions or concerns.
  • We will be taking payments only over the phone and will email you your receipt. Our receptionist will call you for payment.
  • All appointments will be curbside until further notice. We will have a designated area for you to bring your pet to transition to one of our Technicians or Assistants. We will switch from your leash to our leash, and we will bring them into the hospital.
    • Please be available by phone for the Doctor to communicate exam findings, recommendations etc.
    • One of our staff members will meet you back in the enclosed area to give you your pet back and switch leashes.

Important Notice

If you have been out of the country at all in the past 14 days or if you have come in contact with anyone who is sick or you yourself are not feeling well, including having a fever, please reschedule your appointment. We appreciate it.

Reschedule Appointment

We appreciate your understanding.

Please understand we will miss all of the interactions that we have with you all, but we have to do everything we can to keep you and our staff safe during these strange times. If you miss us please stay connected via Facebook and Instagramwe would love to hear from you!!

If you have any questions or concerns regarding anything from above please give our office a call at 804-794-3778.

Please have patience with our staff as call volumes have increased tremendously.